Return & Refund Policy

Because each bracelet is handcrafted according to your personalized plan, returns and exchanges for non-quality reasons are not supported.

1. Quality Issues

If the finished piece has quality issues such as damaged beads or significant deviation from the confirmed plan, you may request a free remake or full refund within 7 days of receipt. We will cover return shipping.

2. Material Guarantee

We promise 100% natural stones. Each bracelet comes with an authenticity card and can be re-verified by any certified lab. If synthetic or dyed materials are found, we offer a full refund.

3. Non-Quality Cases

Returns are not accepted for reasons of personal preference, size estimation, or subjective wearing experience. Please communicate fully with your advisor before confirming the order.

4. Shipping Issues

All orders include a tracking number. If loss or obvious damage occurs during shipping, please keep proof and contact us within 48 hours of receipt.