Question 1

Is the destiny reading really free?

Accepted Answer

Yes, completely free. Our destiny reading service charges no fees and requires no credit card. After the reading, the advisor will send a detailed report via WhatsApp. If you find it helpful, you can choose to order a custom bracelet — there is no mandatory purchase.

Question 2

How long does it take to custom-make a bracelet?

Accepted Answer

From plan confirmation to final delivery, usually 7-14 business days. This includes 1-3 days for plan design and discussion, 3-7 days for handcrafting and blessing ceremony, 3-5 days for shipping. Exact timing varies based on customization complexity and advisor schedule.

Question 3

What is the price range for customization?

Accepted Answer

Prices vary based on crystal material, bead size and customization complexity. The advisor will recommend suitable plans and budgets based on your situation in the destiny reading report. You can choose based on your own budget. We don't do low-cost mass production, every piece is crafted with care.

Question 4

What information do I need to provide?

Accepted Answer

Just your name, WhatsApp number, date of birth, and time of birth (optional). We strictly protect your personal information, used only for destiny culture reference analysis, and never shared with any third party.

Question 5

How long until I receive the reading report?

Accepted Answer

An advisor will contact you via WhatsApp and send the detailed report within 24 hours. During peak periods, it may be slightly delayed but no more than 48 hours.

Question 6

Are the crystals natural? How do you guarantee?

Accepted Answer

Yes, we guarantee 100% natural stones. Each bracelet comes with an authenticity card. You can have it verified at any certification lab. If found to be synthetic or dyed, we offer a full refund.

Question 7

Can I return or exchange after customization?

Accepted Answer

Since each piece is handcrafted based on your personalized plan, returns and exchanges are not supported for non-quality issues. However, if the finished piece has quality issues (such as damaged beads, significantly different from the plan), you can apply for free remake or refund within 7 days of receipt, and we cover shipping both ways.

Question 8

How long does shipping to Singapore/Malaysia take?

Accepted Answer

Dispatched within 1-2 business days after completion. Singapore and Malaysia typically receive within 3-7 business days. All orders come with a tracking number for real-time updates.

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